Contractor
Tier ladder
Tier
Tier 1
Tier 2You are here
Tier 3
Tier 4
Median win rate
82%
64%
48%
34%
Response time
1.4h
3.8h
9.2h
22h
Callback rate
3%
6%
14%
28%
Repeat rate
78%
62%
41%
22%
Annual volume
$420k+
$184k
$92k
$44k
What it takes to reach Tier 1
1Cut response time from 3.8h to 1.4hStrongest driver of bid wins, peer modeling shows +12pt-2.4h
2Lower callback rate from 6% to under 4%Mostly slow drains and hose bib drip, both correctable-2pt
3Grow annual volume to $420k++1 builder relationship or +1 crew+$236k